Privacy Policy

---

Protoedge Solutions Limited

Company number: 16380279

Registered office: Waterside Court, Falmouth Road, Penryn, Cornwall TR10 8AW

Last updated: 14th September 2025

1. Introduction

Protoedge Solutions Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, visit our website, or use our services.

We act as a “data controller” under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly: when you fill out forms on our website, contact us by email/phone, or subscribe to our services.

Examples: name, email address, phone number, company details, billing information.

Technical information: automatically collected when you visit our website.

Examples: IP address, browser type, operating system, pages viewed, time/date of visits.

Cookies and similar technologies: see our Cookies Policy

3. How We Use Your Information

We process personal data only where we have a lawful basis under UK GDPR. We use your information to:

• Provide and improve our services.
• Respond to enquiries and support requests.
• Process payments and maintain records for accounting/legal purposes.
• Send updates, newsletters, or marketing communications (only with your consent).
• Ensure security of our website and prevent fraud
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases:

• Consent – where you have agreed to receive marketing communications
• Contractual necessity – where processing is necessary to provide services you have requested.
• Legal obligations – for compliance with laws and regulations.
• Legitimate interests – to operate our business, improve services, and communicate effectively with you, unless your rights override these interests.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Trusted service providers (e.g., IT hosting, payment processors, analytics providers)
• Professional advisors (e.g., accountants, lawyers).
• Regulators, law enforcement, or authorities if required by law.
• All third parties are required to respect your privacy and safeguard your data.

6. International Transfers

If we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the ICO.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected, or as required by law. For example:

Client records: up to 7 years (for tax/legal compliance).

Marketing data: until you unsubscribe or withdraw consent.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure (“the right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing, including direct marketing.
• Withdraw consent at any time (where consent is the legal basis).
• To exercise these rights, please contact us at the details below.

9. Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, so we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Please check back regularly to stay informed.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact us:

Protoedge Solutions Limited

Waterside Court, Falmouth Road, Penryn, Cornwall  TR10 8AW

Company number: 16380279

Email: support@protoedgesolutions.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk